A full business-analysis documentation package for improving a hospital appointment booking system, produced end-to-end using formal BA methodology.
Hospital appointment booking systems commonly suffer from inefficient scheduling, poor patient communication, and unclear process ownership, leading to missed appointments and administrative overhead.
Map the current (AS-IS) appointment workflow against a proposed (TO-BE) workflow, backed by formal requirements, KPIs, and a risk assessment, to give stakeholders a concrete improvement path.
Delivered as a complete business-analysis documentation package demonstrating end-to-end BA methodology on a real-world healthcare scheduling problem.
An offline-first invoice generator for small businesses to create invoices, quotations, estimates, and bills with tax estimation, UPI QR payments, and PDF export.